Refund and withdrawal conditions

In conformity with article L 221-18 of the French Consumer Code, the purchaser of a gift is informed that he/she benefits from a 14-day retraction period to exercise his/her right of retraction. No reason must be given and no penalty will be applied, with the exception of any return costs which remain the responsibility of the buyer. If the buyer has chosen a physical gift card, the refund will only be made if the gift card is returned in perfect condition.

In order to be processed, the return must be requested in advance by the beneficiary.

The refund will be made within 14 days of receipt of the gift card in perfect condition.

Gift vouchers are non-refundable. They cannot be exchanged for cash.

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